jetaz FAQ – All Your Questions Answered in One Place

No. Under jetaz's rules, each person may only operate one account. Attempting to open a second account using the same mobile number, email address, or ID document may result in all associated accounts being closed and any stored balance being forfeited.

First, make sure your mobile network connection is stable. Wait 3–5 minutes, then use the "Resend" option. If you still haven't received it, email jetaz support — issues are typically resolved within 1 hour.

Yes, you can update your email, password, and certain details from your account settings. However, changing your registered name or mobile number may require KYC verification. Registering with accurate information from the start will help you avoid this.

Deposits are usually instant. If your funds haven't arrived after 5–10 minutes, contact jetaz support with your deposit transaction ID (TrxID). You can find your TrxID in your bKash/Nagad message. Issues are typically resolved within 30 minutes.

The minimum deposit is BDT 200. The maximum deposit depends on your payment method — mobile banking typically allows up to BDT 25,000 per day, while bank transfers allow higher limits. Higher limits apply for VIP members.

No. jetaz has a strict policy requiring that all deposits be made from an account in your own name. Deposits from someone else's account will be returned and your account may be temporarily suspended. This policy exists to prevent money laundering.

The minimum withdrawal on jetaz is BDT 500. Withdrawals are available via bKash, Nagad, and Rocket. Before withdrawing, make sure your account is verified and that your withdrawal method matches your deposit method.

If more than 24 hours have passed and your withdrawal still hasn't been processed, contact jetaz support with your withdrawal reference number. In some cases, additional verification may be required — for example, if wagering requirements on a bonus haven't been met or KYC hasn't been completed.

After receiving a bonus, you need to wager a specified amount before you can withdraw those funds — this is called a wagering requirement. At jetaz, the welcome bonus wagering requirement is typically 20x to 30x. That means if you receive a BDT 100 bonus, you'll need to place BDT 2,000–BDT 3,000 in bets before withdrawing. See the full terms and conditions for details.

Get your referral link or code from your account and share it with a friend. When your friend registers using that link or code and makes their first deposit, you'll receive a referral bonus. Bonus amounts are updated regularly — check the promotions page for current offers.

Yes. After registering at jetaz, you can play most games for free in demo mode — no real money required. This is a great way for new players to get familiar with the games. Please note that winnings from demo mode cannot be withdrawn.

If your internet disconnects, any round in progress is completed automatically and the result is saved. Once you're back online, log in and check your game history for the outcome. If there's a discrepancy, contact support with your game reference number.

Go to Account Settings > Security > Two-Factor Authentication to enable it. 2FA works by sending an OTP to your mobile number. Keeping it active significantly reduces the risk of your account being hacked.

Never. No jetaz staff member will ever ask for your password, OTP, or banking PIN. If anyone claims to be from jetaz support and requests this information, it is a scam. Change your password immediately and report it to us.

Under Account Settings > Responsible Gaming, you'll find tools for deposit limits, session limits, cooling-off periods, and self-exclusion. For more details, visit our Responsible Gaming Visit the page.